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Welcome to Aims Continuing Education |
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Business
Communications |
| Improve Communications with Employees and Customers |
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In
business, nothing else really matters except the question: Have you met
your goals? Have you been successful today? This week? This year? What skills do you need to meet your goals? Often, communication is the greatest barrier to your success. |
The Aims Continuing Education Division has developed the following courses in Business Communication or call us and we can customize a course to fit your needs.
Workplace Communication
Use
and understand multiple methods of communication
Learn
and practice active listening strategies
Examine how personal bias and
situational factors affect communication
Adapt
approach in order to create motivating environment for style differences
Effective
Meetings
Identify
and prioritize the major issues in meetings
Learn,
discuss and practice the keys to effective meetings
Assign
appropriate roles and responsibilities to meeting participants
Presentation
Skills/Negotiating Skills
Set
realistic goals for your presentations
Examine
the difference between presentation skills and other forms of communication
Analyze
your audience and situation
Deal
with speaker's anxiety
Learn
how to organize and practice your presentation
Use
audio and visual aids
Workplace
Grammar Skills
Avoid
grammar mistakes that can hurt your credibility
Review
basic principles for successful communication
Learn
quick techniques to make your writing more effective
Customer
Service
Learn
who is responsible for customer service
Focus
attention on hiring, training, attitude and morale of frontline employees, your
first customer contact
Strategize
for customer satisfaction
Examine
your internal customer relations
Making
Training Stick
Study
techniques to improve your training sessions
Learn
how to make training meaningful
Increase
retention with follow-up training
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Copyright © 2001 Aims Community College - Continuing Education Division All rights reserved Revised: August 20, 2007 Address any comments or problems with this website to webmaster@aimsced.com. |
Copyright © 2001 Aims Community College - Continuing Education Division - All rights reserved
Revised: August 20, 2007
Address any comments or problems with this website to webmaster@aimsced.com